Privacy

Bhuvik Logistics is a courier in Hyderabad. Businesses (our clients) hand us parcels to deliver to their customers. We hold delivery details on behalf of those businesses — they decide what we are given, and they remain responsible for it. We use it only to carry out the delivery they asked for.

• Name, delivery address, phone number, and email if the client provides one
• The parcel: weight, declared value, a short description of contents
• Delivery record: dates, status, the driver who carried it, and a photo taken at the doorstep as proof of delivery
• Approximate coordinates of the delivery address, used to plan the driver's route

We ask our clients' systems for the minimum needed to deliver a parcel. We do not collect purchase history, browsing behaviour, or marketing lists.

• Print the shipping label
• Plan the driver's route
• Send the recipient their tracking number and delivery updates
• Prove the parcel was delivered, and resolve disputes about it
• Bill our client for the delivery

Nothing else. We do not sell personal information, and we do not use it for advertising.

• The client whose parcel it is
• Our staff and the driver carrying that parcel — each sees only what their job needs
• The messaging provider that delivers the SMS or WhatsApp update, and the mapping service used to plan routes

We do not share delivery details with anyone else, and we never sell them.

When a client connects their Shopify store, they approve it on Shopify's own screen and we receive access directly from Shopify. We read the order's delivery details to print the label, and write the tracking number back so the shop's customer gets their usual notification. We cannot change products, prices, or payouts.

If a client uninstalls us, or Shopify passes on a customer's deletion request, we act on it automatically — see below.

Delivery details are erased 12 months after a parcel reaches its end — delivered, cancelled or returned. That covers the period a delivery can still be queried or disputed.

What is erased: name, address, phone, email, coordinates, delivery photos, and any notes naming the recipient. What is kept: the tracking number, weight, dates and amounts — the business record of what we were paid to do. Those cannot identify a recipient on their own, and without them our accounts and our clients' invoices would not add up.

A recipient can ask us for a copy of what we hold, or ask us to erase it. Contact us at bhuviklogistics@gmail.com, or ask the business you ordered from — a request made through their Shopify store reaches us automatically.

One exception, and it is practical rather than legal cover: we do not erase the address off a parcel a driver is currently carrying. Those are erased as soon as the delivery finishes.

• Everything travels over an encrypted connection, and is stored on encrypted disks
• Backups are encrypted, and stored separately from the live system
• Access credentials for clients' stores are separately encrypted on top of that
• Delivery photos are never publicly reachable — every view is checked against who is asking
• Staff accounts are individual, permission-limited, and their access is logged

bhuviklogistics@gmail.com · +91 72078 53431 · Hyderabad, Telangana, India