Cancellations and refunds

Bhuvik Logistics is a courier. We are paid to carry a parcel from a sender to an address. We do not sell what is inside it.

So if you bought something and want your money back for the item, that refund comes from the shop you bought from, under their refund policy. This page is only about the delivery charge, which the sender pays us.

A sender can cancel a parcel at any time before we collect it, free of charge. If a delivery charge has already been invoiced it is removed from the invoice.

Once we have collected the parcel the journey has started, so the delivery charge stands. We return the parcel to the sender and the return trip is charged at ₹30, the same as any other return.

A parcel we could not deliver is not a refund. The first re-attempt is included; further attempts are ₹10 each, and returning the parcel to the sender is ₹30. This is set out in full on the delivery policy.

We refund the delivery charge in full, and we pay the sender the declared value of the goods up to ₹1,500 per parcel. The declared value is the figure recorded when the parcel was booked.

We do not cover consequential losses — lost sales, missed occasions, or the cost of sending a replacement.

Parcels we ask senders not to give us in the first place — cash, jewellery and the rest of the list on the delivery policy — are not covered at all.

Where a sender asks us to collect payment at the door, that money goes directly to the sender — it never passes through us. If a customer is charged the wrong amount, or is charged for something already paid for online, the sender is who refunds it, because the sender is who received it.

Call +91 72078 53431 or email bhuviklogistics@gmail.com with the tracking number. Tell us within 7 days of the delivery date, so the proof photos and scan history are still available to look at.

We answer within 3 working days. Anything we owe is credited to the sender's next invoice, or paid back to the account it came from if there is no next invoice.